Sunday, December 24, 2006
Merry Christmas!
Wednesday, December 06, 2006
Doing Well...
Friday, December 01, 2006
Our Little "Helper"
New Job!
Thursday, November 23, 2006
Happy Thanksgiving!
Monday, October 30, 2006
Funny Picture of the Day...
Sunday, October 29, 2006
Two Funny Pictures...
Voice Back!
On a different note, I found a permanent way to put video on the blog (which is wonderful!). Google hosts video blogging and links to Blogger. For the technically illiterate that means video on the blog. We do not get many videos of the kids, but what few we have will be shared!
Friday, October 27, 2006
More Phoebe
Funny Picture of the Day
Two In A Row...
Another happy moment for Jimmy...
Wednesday, October 25, 2006
Fifty Days Old...
Monday, September 25, 2006
But Seriously...
I used to work for US Cellular as a Customer Service Help Desk Representative (Supervisor). I was on a team of about twenty people who helped out Customer Service, took escalated calls from customers, made decisions concerning customers' situations that CS could not do, etc. I was promoted March of 2005 and started with US Cellular July of 2003 (I had been there three years). I really did enjoy my job and was GOOD at it as I had saved customers thousands of dollars (literally), developed several tools that were being used by Customer Service to shorten calls and make them more accurate, among other things. Despite these things, my supervisor began making my life miserable about one month or so before I was dismissed, wanting me to add things to my position that required me to read other peoples' minds and emotions (while at my desk on the phone, literally!!).
Anyway, this went on for one month and caused much frustration. Sarah was going to tell me to quit anyway because this person was making my life miserable and stressful! I loved the job, but felt that I had to look over my shoulder for every decision I made. The company during this time implemented a Zero-Tolerance Verification Policy, which is still in enforcement. This policy caused many good people to be fired from and/or quit the call center, while leaving the ones who stayed fearing for their job security. For every customer that called into the center wishing to get information on the cellular account, that customer had to verify a certain amount of information before anything could be given...
Being a supervisor, my coach had drilled into my head during the past year that we were to make decisions outside-of-the-box, meaning outside of policy, in order to help the customer in the best way possible. In endeavoring to do this I received a call one day from a customer who was authorized on the account called for, but could not verify the last four of the social in order (this is common for authorized users). The account holder was in the hospital and could not be reached; to make things worse the account was about to be suspended for non-payment! After talking to the customer for forty-five minutes I felt it best to give the past due balance and due date on the account to alert her as to her standing and help her out. This call came up on a call my coach and I listened to and she threatened my job right there, stating it would have to be reviewed by management.
The following Monday (on a day my Coach was gone, by the way), management called me in and fired me on the spot. I had never been told previously that I could not or was not supposed to make such a decision and had never been warned about such a thing before. These people knew I had an expectant wife and daughter, that I was in college, and the I was an asset to the company, but still fired me that day, effective immediately.
I say these things to let those of you who know us to know exactly what happened on that day. As mentioned before, US Cellular has fired many good people since that day and other good people have either transferred from the center or quit to work for other companies. Oh, and one of the managers that fired me was fired within two weeks of my leaving. I have never been fired from any company before and these people hurt our family deeply...
And again I say these things to say the following that I have learned from this:
01.) The Lord Jesus Christ is the one who provides for me and mine, not Man. The Lord may use companies and people to help us, but they are the tools, not the Carpenter. I believe I forgot this working for USCC and am glad to have learned this.
02.) US Cellular may "Connect with you" the customer, but not "you" the employee. You are expendable in so many ways no matter what position you may be in. I am trying to get away from this company and never be associated with them again.
03.) The Lord uses the just and the unjust in His Grand Design. It was the Lord who removed me from US Cellular, because He had things to teach us that could not be best accomplished at the call center. As hurtful as it was for man to reject me, it is good to realize that it is God who was trying to draw us closer to Himself.
04.) Faith is an every day occurance, not something to be used occasionally. If you are not in the place where you have to have faith in God for something every day of your life, I pity you. The faith life is a life of adventure and excitement, knowing that God is bound to supply for you and yours or else He ceases to be God and Lord by His own doing. God has never failed us and never will!
05.) Jesus takes our burdens upon Himself to make ours more bearable. If I did not have a Savior to pray to and give my burdens to, I would be sitting in a corner whimpering somewhere with my family in rags, debt and despair. Praise the Lord that Jesus takes our burdens and supplies our needs!!
06.) Prayer is an everyday necessity for daily sustenance. I have to pray to the Lord several times per hour of every day for provision in my line of work for the funds to meet our needs. By all odds and statistics we should not be able to exist in our current state, but we are SAVING money!! And I am making very close to what I was making at USCC! It is only by God's provision. By prayer to the Lord and reminding Him of His responsibilities to provide for us and quoting Scripture, He encourages and strengthens me and mine.
07.) Proverbs 3:5-6 is to be lived, not ignored. This is my life verse and our family's verse. We are to trust the Lord with ALL our hearts, not just part. I fail in this every day in my faithlessness and questioning (Lord forgive me), but in this verse is strength. We are not to EVER lean on our own understanding (look at the above and present circumstances and try to understand). We must learn to acknowledge the Lord in all we do, in good time and bad, and then He will direct our paths. God is doing that, praise His Holy Name!
In closing, I want to say this. I am far more happier at Cracker Barrel as a server than I was at US Cellular. I am in better shape, feel better, and look forward to going to work each day! Management works with me, is competent, and knows that I was fired from US Cellular for strange reasons. People know that I am a believer in Christ at work, respect that, and respect my decisions. The Lord is teaching me to deal with problems and talk to people face to face now, rather than over the phone. The skills I learn now are helping train me further for the ministry! I love my job, know that it is not my career, and know that God has me and my family in His training camp. When He deems us ready and fit for His work, then and only then will we leave Knoxville, Cracker Barrel, wherever. In the future I will be giving the Bread of Life to others while I serve biscuits and cornbread now. What better way to train to be a servant of the people in the work of the Lord than to serve others in the work of food?
But Seriously...
I used to work for US Cellular as a Customer Service Help Desk Representative (Supervisor). I was on a team of about twenty people who helped out Customer Service, took escalated calls from customers, made decisions concerning customers' situations that CS could not do, etc. I was promoted March of 2005 and started with US Cellular July of 2003 (I had been there three years). I really did enjoy my job and was GOOD at it as I had saved customers thousands of dollars (literally), developed several tools that were being used by Customer Service to shorten calls and make them more accurate, among other things. Despite these things, my supervisor began making my life miserable about one month or so before I was dismissed, wanting me to add things to my position that required me to read other peoples' minds and emotions (while at my desk on the phone, literally!!).
Anyway, this went on for one month and caused much frustration. Sarah was going to tell me to quit anyway because this person was making my life miserable and stressful! I loved the job, but felt that I had to look over my shoulder for every decision I made. The company during this time implemented a Zero-Tolerance Verification Policy, which is still in enforcement. This policy caused many good people to be fired from and/or quit the call center, while leaving the ones who stayed fearing for their job security. For every customer that called into the center wishing to get information on the cellular account, that customer had to verify a certain amount of information before anything could be given...
Being a supervisor, my coach had drilled into my head during the past year that we were to make decisions outside-of-the-box, meaning outside of policy, in order to help the customer in the best way possible. In endeavoring to do this I received a call one day from a customer who was authorized on the account called for, but could not verify the last four of the social in order (this is common for authorized users). The account holder was in the hospital and could not be reached; to make things worse the account was about to be suspended for non-payment! After talking to the customer for forty-five minutes I felt it best to give the past due balance and due date on the account to alert her as to her standing and help her out. This call came up on a call my coach and I listened to and she threatened my job right there, stating it would have to be reviewed by management.
The following Monday (on a day my Coach was gone, by the way), management called me in and fired me on the spot. I had never been told previously that I could not or was not supposed to make such a decision and had never been warned about such a thing before. These people knew I had an expectant wife and daughter, that I was in college, and the I was an asset to the company, but still fired me that day, effective immediately.
I say these things to let those of you who know us to know exactly what happened on that day. As mentioned before, US Cellular has fired many good people since that day and other good people have either transferred from the center or quit to work for other companies. Oh, and one of the managers that fired me was fired within two weeks of my leaving. I have never been fired from any company before and these people hurt our family deeply...
And again I say these things to say the following that I have learned from this:
01.) The Lord Jesus Christ is the one who provides for me and mine, not Man. The Lord may use companies and people to help us, but they are the tools, not the Carpenter. I believe I forgot this working for USCC and am glad to have learned this.
02.) US Cellular may "Connect with you" the customer, but not "you" the employee. You are expendable in so many ways no matter what position you may be in. I am trying to get away from this company and never be associated with them again.
03.) The Lord uses the just and the unjust in His Grand Design. It was the Lord who removed me from US Cellular, because He had things to teach us that could not be best accomplished at the call center. As hurtful as it was for man to reject me, it is good to realize that it is God who was trying to draw us closer to Himself.
04.) Faith is an every day occurance, not something to be used occasionally. If you are not in the place where you have to have faith in God for something every day of your life, I pity you. The faith life is a life of adventure and excitement, knowing that God is bound to supply for you and yours or else He ceases to be God and Lord by His own doing. God has never failed us and never will!
05.) Jesus takes our burdens upon Himself to make ours more bearable. If I did not have a Savior to pray to and give my burdens to, I would be sitting in a corner whimpering somewhere with my family in rags, debt and despair. Praise the Lord that Jesus takes our burdens and supplies our needs!!
06.) Prayer is an everyday necessity for daily sustenance. I have to pray to the Lord several times per hour of every day for provision in my line of work for the funds to meet our needs. By all odds and statistics we should not be able to exist in our current state, but we are SAVING money!! And I am making very close to what I was making at USCC! It is only by God's provision. By prayer to the Lord and reminding Him of His responsibilities to provide for us and quoting Scripture, He encourages and strengthens me and mine.
07.) Proverbs 3:5-6 is to be lived, not ignored. This is my life verse and our family's verse. We are to trust the Lord with ALL our hearts, not just part. I fail in this every day in my faithlessness and questioning (Lord forgive me), but in this verse is strength. We are not to EVER lean on our own understanding (look at the above and present circumstances and try to understand). We must learn to acknowledge the Lord in all we do, in good time and bad, and then He will direct our paths. God is doing that, praise His Holy Name!
In closing, I want to say this. I am far more happier at Cracker Barrel as a server than I was at US Cellular. I am in better shape, feel better, and look forward to going to work each day! Management works with me, is competent, and knows that I was fired from US Cellular for strange reasons. People know that I am a believer in Christ at work, respect that, and respect my decisions. The Lord is teaching me to deal with problems and talk to people face to face now, rather than over the phone. The skills I learn now are helping train me further for the ministry! I love my job, know that it is not my career, and know that God has me and my family in His training camp. When He deems us ready and fit for His work, then and only then will we leave Knoxville, Cracker Barrel, wherever. In the future I will be giving the Bread of Life to others while I serve biscuits and cornbread now. What better way to train to be a servant of the people in the work of the Lord than to serve others in the work of food?
Two Months, Twenty-Nine Days...
Seriously, sorry about the lack of posts. I have been busy regulating my work schedule and have been in between work, family, and sleep. Jimmy is doing great, is three weeks old, and is almost sleeping through the night! It is a blessing to have two children. I never thought I would ever have such a blessing in my life, but am very thankful to have the two God has given us! Phoebe is learning more and more each day and is a great help to both of us. I have never seen a two year old who helps with trash, dishes, clothes, and cleaning as she does. The Lord has truly blessed us in so many ways!
Sarah's parents are coming down Saturday to visit and see the kids. It will be good to see them as they live in New Hampshire and we get to see them once every year or so, if that...They are going to stay for a few days and we are going to dedicate Jimmy at church while they're here.
...and remember, only three months until Christmas!
Sunday, September 10, 2006
Got His Nights Regulated!
Saturday, September 09, 2006
Sleeping Through The Night (Well, Kind Of)
Happy Birthday!!
I would like to say happy birthday to my mother, Stephanie. She has been a great mother to me and Justin through the years and deserves a medal just for putting up with us at all! My mother has grown greatly in the Lord over the past twenty-four years of my life and I am thankful for her guidance and support. She looks like she is twenty-something, but has three grandchildren and a cat to put up with! She also works in medical billing (just got her degree) and has worked in everything from sewing to Fanny Farmer to, well, medical billing! We love you, Mom, and just want to you know we are proud of you!
Friday, September 08, 2006
First Day Back To Work...
Thursday, September 07, 2006
First Day Home...
Wednesday, September 06, 2006
We're Home!
Tuesday, September 05, 2006
Finally...
Mother and Baby
Mother and Baby Part II
Isn't he so cute?!?
Dialated 10 cm and doing great!
Monday, September 04, 2006
We're Goin' In...
Saturday, September 02, 2006
Three Days To Go...
Friday, August 18, 2006
Two Weeks To Go...
Phoebe's Birthday!
Sunday, July 23, 2006
Losing Friends?
01.)Shock: The shock is always there, because these are people you will not see often, if ever, again, unless the Lord changes plans for your (or their) lives. The only way to deal with such shock is through faith in the Lord's timing and His perfect Will for His children's lives.
02.) Sorrow: Not sorrow for their obedience (great joy for that, and for their faith in the Lord!!), but sorrow for their physical absence from our lives. These are people we talk to on a regular basis, ask spiritual advice from, and pray for regularly. These are friends whose children we have watched grow and taken care of ourselves. These are people we have learned many great spiritual truths from and from these truths have matured in Christ. These are true friends, not those you simply work with, have casual conversations with, or write simply "Love, the Bussard family" in your Christmas card to....but true friends, and we hate to see them go. There is not counter for this sorrow but faith. Faith that God knows what he is doing in all our lives and faith that our bonds of friendship will hold us together while hundreds of miles apart, rather than an exit off 640 or Emory Rd.
03.) Wonder: God works in so many amazing ways and has an eternal plan that would blow my mind if I attempted to decipher it. If you told me in February that I would be working as an agent for US Cellular and a Server at Cracker Barrel now, I would have laughed in your face, thinking you were joking. If you told me that the Troells and Hilliards were leaving in August of this year, I might have done the same. It amazes me to see the Lord work and you cannot truly help but wonder what He has planned for these families, Temple Baptist, and ourselves...
04.) Thankfulness: For the time we were able to spend together, to kindle the friendships, and to make them last. For the patience of mature believers with immature college kids who had (and still have) no idea what they are doing in the Lord's work other than surviving by faith. For the countless blessings and prayers given by these friends to people who deserve far less. For the Lord's guidance and provision in their lives. For God's blessing of children given to these couples and the joy they have in raising them. For the knowledge and assurance that these couples are true believers in Christ who will do anything He wills them to do with the joy that only He can give to those He loves and commands.
05.) Hope: As believers we always have hope. We have the hope of the glorious return of our Lord and Savior Jesus Christ, who will take us from this wretched world to be with Him forever. We have the hope that all believers have of one day being taken to Glory to be with Christ and every believer for eternity. We have hope. Even if our friends leave and we never see them again on this world, as heartbreaking as that may be, we have the hope of seeing them in Heaven...and what a glorious day that will be!
Our friends are leaving, not because of personal goals, but due to the call of a heavenly Captain that has another station for them. They have been reassigned by Heaven's Central Command to do tasks that only God knows they can do. It is a noble calling, and one that they are willing to take, even if it means leaving the safety of Knoxville, TN, but truly, the only safe place is that where the Lord calls you to. We wish our friends the best, and want them to know that we will be here praying for them, and that they will always, truly be our friends...Friday, July 21, 2006
Wednesday, July 19, 2006
More Pics...
Tuesday, July 18, 2006
New Hampshire Trip March 2006
Look! He's smiling!!
Our Blooooooggg...
Anyway, this might be a decent way to share with our family and friends who have the Internet and might give Sarah something to do during the day rather than play computer games...just kidding...
I hope you all enjoy our displays of the unique and non-reproducable (?) Bussard wit (aren't you glad?) and feel free to post any critiquing comments you like...